Business Intelligence (BI) refers to the use of technology, processes, and applications to analyze and present business data in a way that helps organizations make better decisions. BI involves collecting, integrating, analyzing, and presenting data in a format that is easy to understand and use.

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The primary goal of BI is to provide decision-makers with actionable insights that can be used to improve business performance. This may include identifying new market opportunities, improving operational efficiency, reducing costs, increasing revenue, and enhancing customer satisfaction.

BI systems typically involve the use of tools such as data warehouses, data mining, reporting and analytics, dashboards, and scorecards. These tools help organizations to gather data from various sources, transform it into useful information, and present it in a way that is meaningful and actionable.

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BI is used across a wide range of industries and functions, including finance, marketing, operations, and customer service. The insights provided by BI can help organizations to stay competitive and respond quickly to changing market conditions, customer needs, and emerging trends.